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Help Desk Technician (IT) with Mainframes, LAN, PC, email, voip, RACF, active directory (MSAD) and trouble ticket resolution experience Job

IN001376 Help Desk Technician (IT) with Mainframes, LAN, PC, email, voip, RACF, active directory (MSAD) and trouble ticket resolution experience Location: Raleigh, NC Duration: 12 months Positions: 1 Description: The Department of Commerce/Division of Employment Services (formerly known as the Employment Security Commission is seeking to fill a short term (approx 12 month) contractor assignment providing Help Desk Support Services. The selected candidate will assist with supporting extended service hours for the Division of Employment Services (DES), Unemployment Insurance Remote Services Center (RSC) provide additional staff support for increased services to information systems customers. In addition the selected candidate will support new applications on the DES network including Voice Over IP telephony as well as providing enhanced technical support for the RSC, including reader boards and virtual hold. Work will be performed under the general supervision of the Help desk supervisor and computer operations manager The selected candidate will provide Tier 1 Help desk support including: .Receipt of customer calls and emails, .Performing password resets and account unlocks for mainframe, NCID, and network systems, .Problem identification, diagnosis, and resolution for PC, LAN, printer, E-mail, and applications. Tickets will be logged and assigned to IT specialist as required. .Managing trouble tickets through the DES Help desk application, .Opening trouble tickets with ITS Enterprise IP telephony group for VOIP problems .Monitoring circuit maintenance performed by ITS during the extended hours period, and reporting circuit problems Required: .Minimum of two (2) years of experience performing Information Technology Help Desk services. .Minimum of one (1) year or more experience administering RACF user accounts and network user accounts (Microsoft Windows Active Directory). .Excellent customer service skills are required to interact with IS customers .Proficient verbal communications skills and command of English language .Proficient written communications skills Desired: .Minimum of one (1) year or more experience supporting Voice Over IP (VOIP) telephonic systems.
Salary: On application
Location: Raleigh, NC
Additional keywords: Help Desk Technician (IT) with Mainframes, LAN, PC, email, voip, RACF, active directory (MSAD) and trouble ticket resolution experience


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