At employersjobs.com we do everything we can to make sure our customers receive the best possible service. We do however recognise that we don't always get it right first time. If you are dissatisfied please tell us about your complaint so that we can put it right.

E-mail is the quickest and preferred method of contact. Please contact the employersjobs.com Customer Relations Department at help@employersjobs.com

You can find our complaint policy below.

Who is covered by this complaint policy

This policy only covers you if you are an employersjobs.com member and therefore have an employersjobs.com account. If you have made an enquiry to one of our employer member's sites or company and are unsatisfied with the response, you will need to contact that member direct.

How we will treat your complaint?

At employersjobs.com, we do everything we can to make sure you get the best possible service. We do however recognise, that we don't always get it right first time, every time. When that happens we always encourage you to tell us about your complaint so that we can put matters right. We want to:

• listen to your complaint
• consider how you'd like us to resolve your complaint
• make sure you're satisfied with how your complaint was handled.

How and where to complain

If you're not satisfied with any aspect of our service or products, you can tell any employersjobs.com member of staff by your usual method of contact.E-mail is the quickest and preferred method of contact. Please contact the employersjobs.com Customer Relations Department at help@employersjobs.com

How long will it take?

We aim to resolve your complaint as quickly as possible. In the majority of cases we will be able to resolve your complaint within 5 working days.If we are unable to resolve it within 5 working days we will contact you (normally by email) to: -

• explain why we have not managed to resolve your complaint
• tell you who is dealing with your complaint
• tell you how long we expect to take to resolve it.

Unsure who to contact or unhappy with how your complaint has been handled?